Account Deletion

You can request deletion of your account and associated personal data by emailing official support:

• Email: suporte@ufospotter.app
• Subject: Account deletion - UFO Spotter
• In the email body, include the login email (Google or Apple) or your public codename on UFO Spotter

We process legitimate requests from account holders or authorized representatives and may request additional information to confirm identity.

After confirmation and processing, we seek to remove or disassociate:

• Profile and account data
• Public codename
• Push notification tokens
• Reports submitted by the user
• Published comments
• Likes and interactions associated with the account
• Uploaded media (photos, videos, PDFs), when technically feasible
• Account preferences and settings

Some content that was publicly shared may take time to disappear from caches, backups, or third-party systems.

Even after deletion, we may retain limited data when necessary for:

• Security, fraud prevention, and abuse prevention
• Moderation and reporting records
• Compliance with legal obligations or valid authority requests
• Backups with limited retention windows

We commit to processing deletion requests within up to 30 days after identity confirmation, except in complex cases or when legal requirements mandate a different timeline (with notice when applicable).

Important: deleting your UFO Spotter account does not automatically cancel an active Elite subscription in Google Play or the App Store.

You must cancel or manage your subscription directly in the store where it was purchased:

Manage or cancel your subscription directly in the store where it was purchased.

• Android: Google Play -> Payments and subscriptions -> Subscriptions
• iOS: Settings -> Apple ID -> Subscriptions

For deletion requests or questions about data retention: suporte@ufospotter.app

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